City Management and Urban Policy
Civic engagement, performance management, and information technology in government
(2014) Midwest Political Science Association (MPSA), “Are Frequent Users of Public Services More Likely to Support Service Budgets? Perceived Service Performance and Citizens’ Attitudes toward Service Budgets” and "Exploring the Determinants of Emergency Service Collaboration" (forthcoming).
(2013) Midwest Political Science Association (MPSA), “To What Extent Citizen Participation Influences Citizen Satisfaction in 311 Services.”
Midwest Political Science Association (MPSA)
American Society of Public Administration (ASPA)